I am 37 weeks pregnant. I ordered a new mattress from these and it was arranged for delivery today 01-03-2016. we were told between 7am and 8pm. This morning we got up at 6.30 and stripped the bed and had the old mattress removed, ready for the new one to go straight on the bed, this was because we were told it would need time to rise as its memory foam and quite squashed when it arrives. 9.05am call from driver stating 20 mins away. he arrived, and said...''its not on the van, its ticked on the list but it isn't on the van. customer service will contact you'' with that gone. I rang customer service - left in a queue for 40 minutes and then cut off. I emailed them to explain I need a mattress I'm 37 weeks pregnant and ours is gone. The reply - sorry for inconvenience I'm waiting for the courier to confirm delivery date. I explain I need it today as arranged and reiterated 37 weeks pregnant. Email back - wont be today (literally said won't be today) he then sent another email saying FRIDAY - basically sleep on the floor for 3 nights in your condition. This is completely unacceptable and disgusting. Worldstores are the worst company you could ever use, to leave a heavily pregnant woman sleeping on the floor because they cant be bothered shows exactly what type of company they are. Totally Disgusting and shouldn't be able to trade!!! Why cant they arrange a courier to deliver the mattress today, its clearly with a courier, to then tell me it will be Friday is completely unacceptable.