I am a lifeline beneficiary, I am disabled and I applied for lifeline service with ASSurance wireless about two weeks ago and I received my phone about one week ago, and on the onset I have had nothing but problems. THe first problem was I didn't have data service (internet), didn't work, so after three days, they got that working after calling and speaking with representatives for three days, spoke with about 5 different people. Now for the past 5 days, I haven't been able to make and receive phone calls, when I dial a number I get a window that pops up that says, "Cellular network unavailable". When I call the number from another rphone it goes to my voice mail after three rings. I have called 6 times to get the problem resolved to no avail, I still cannot make phone calls, but I do have data. The dates are as follows, from 10/15/2019-present. the phone number on the account is; [protected]. The phone has been set and reset many, many times but still cannot make any phone calls what soever.