Currently we are not happy with the service received from Fedhealth. Firstly, we contacted Fedhealth on 11.07.2019 to request a Record Amendment Form (reference for call 110719QJ7042). We were told that we just have to complete the form and submit it back to Fedhealth. Then on the 12.07.2019 we received an email stating extra documents, ID's and letters were to be submitted. Why was this not included in your first email? On 15.07.2019 we submitted all the extra documents, ID's and letters as requested. Secondly, only upon my follow up to Fedhealth on 18.07.2019, we were informed that the member to be terminated has a one month calendar notice period of termination. This is all good and well, but should the member only be terminated on 31.07.2019 we have asked to please update the change of new banking details to take effect as from 01.09.2019 My question is, why can't all the information be submitted and explained to members upon their first request? Now that the documents have been completed with our required dates, you change it. All we want is confirmation of new debit to only take place on 01.09.2019