Good Afternoon I ordered a cooker and a Fridge from you that was supplied by Geepas. 1 - The refrigerator I ordered I DO NOT WANT IT. I called the day after it was delivered to have it collected and to have a refund issued, not one person has come back to me to arrange collection and I have no refund - this was delivered on the 21st of August. I have called customer service 10 times regarding this. I called Geepas directly who informed me that Carrefour is to arrange for collection as well as the refund and they have ZERO requests in their system for the above mentioned - the order number is [protected]-A, ONE of the complaint numbers is 446253. 2 - I ordered a cooker which did not even leave the truck, the driver informed me that the electric outlet does not work in that area and he cannot install it so he will not deliver it. I have no refund for this, this order delivery was suppose to happen the same day as the refrigerator, the 21st of August and it has now also been 3 weeks. I have called 10 times regarding this issue too. I have had no response. I got into contact with Geepas who claimed that the Stove was delivered to us and there was no return on their system and no request for a refund made. I contacted the driver who claimed he did put the request through from his side and he sent me the proof that he did so. The manager of Geepas called me and said the Stove was actually damaged upon delivery and that is why it was not removed from the truck. So I do not know who is lying and I dont care, I still have no refund for this - the order number is [protected]-A, ONE of the complaint numbers is 446284. If you insist on not giving me my refund then I want that Cooker - in mint condition - I then want it delivered to my house!! I am sitting with a refrigerator that I do not want and money I spent on a cooker that I do not have! I cannot afford to replace these items because I have no refund, so I am now sitting with a family that cannot eat proper meals because of yours and Geepas disgusting customer service and so called 7 day refund policy. Your customer service agents have been trained in parrot communications to only say "we have marked it high priority" "someone will be in touch soon". I suggest that you learn how to deal with customer service and You can also be rest assured that in the future I will not even buy a single AED 1 bottle of water from your store, I would literally rather dehydrate to death. Regards from a disappointed Ex-Customer Rowan Barnard