We were booked to check in today 29/06/21 to Moonlight Bay Suites in Broome, Western Australia, reservation number [protected], pin 6724. Due to Perth COVID lockdown imposed last night we can not go and have requested a refund. The hotel advised that they will proceed with the full charge as per their policies. Booking.com has a policy specific for cancellation related to Coronavirus, attached to this email. It clearly states "if you cancellations falls under this category the property is OBLIGED to provide a refund, or offer a free date change or a credit for future stay". I have contacted your online support which has been unhelpful, I have asked them to send me a copy of our correspondence, as well as elevate the matter to their management and they have ignored my request outright. They have just said its up to the property. If that is the case then your website is misleading, we purchased through you specifically because of this policy and request a full refund. We will be taking this matter to consumer protection in Australia if it is not resolved within 5 business days.