Attention Rooms to go Customer Service. Your service has been flagged as horrible, re: order # [protected] for $2471.64 for two pieces. An SLA breach has occurred repeatedly. Delivery / Service / Reschedule day of? That's Horrific in retail if you want to continue with Tremendous Competition and online choices! We waited until you could get the pieces, shortly after delivery noticed the flapping Day bed Storage bin. Super Poorly made. Stripped and not sturdy. Shameful. Getting Service was horrible as you are as understaffed as your stores have no inventory. I expect you to go out of business. I'm just documenting this as I go up the chain of executive command as my team is researching emails and contacts and we will hop on social media shortly as we are disgusted with Waiting for a Tech today, No call yesterday. And some lady calls to tell me, after I rushed home from a surgical doctors appointment to meet the technician at the agreed upon Window from 10 AM to 2PM? I get a call after 10 AM. No one can take a call to assist and correct from your customer service group. Your call back service is backed up or a Failure. Please advise as I am pushing this information out now as we speak. I expect a telephone call and a technician here if the Bin doesn't need to be replaced all together. 561.289.6333 Shameful for a Furniture retail store that used to care about their quality or reputation. The Salesman, Brian Sargo was stelar good at assisting us and very nice but of course he is unreachable. I can go to the store after I get some traction with my publications until I reach the correct person. Thank you. Very Sincerely, Mike Michael A. Kessler 561.289.6333 [protected]@comcast.net