My Bonsai live plant arrived nearly dead.....leaves brown and falling off the stems ! So very disappointed since my Son has used your service for many years. I didn't send him a picture like I normally do since the item was clearly diseased or dead. Please replace with an item of your usual high quality. Thank you. La Treice Cannon Tracking # 9682 57** **12 Inrernal PO: 023350**** Batch No: 16400 Product Code: 18201