Management would not do there job nor email what I needed for my bank so I could do their job nor would give me district managers number. Sloane refused all the above. Sloane manager at candlewood suites in Conway Arkansas. They also charged me the rate of 28.28 instead of 25, for deposit. Found out from one of the front desk staff that is candle woods price charged by IHG. Not my debt. Still have not received refund. User's recommendation: Rooms are nice, but the billing and management when you have problems no good. And out of the four days and three nights I stayed I never once saw management which I asked for.