I would just like to let everyone know that goof proof is a fake. Save your money and use it to buy from a different furniture company other than bobs. I have a love seat, couch and chair that are just over 2 years old that are junk. I called bobs to service it, they said it wasn't manufacturer defect, and go through goof proof. I did and first they closed my case saying that someone was calling my number and hanging up, well i am the only one who answers my phone. Then they restated the claim, I waited and waited filled out lots of paper work, this all started in May of 2018, then finally in september guardian sent a tech over who was unprofessional, talked on the phone and walked in my hallway on the phone for 15 minutes in another language. All i asked him was what do you think and he responded i am only here to look and take pictures. the guy uses my sink to wash his hands, and then leaves. I wait no response, a week goes by i call they tell me waiting for the tech, another week goes by and they are still waiting for the tech, well i just got an email saying that i didn't comply with the service guy, refused service and wanted a new set. I NEVER said that, a complete lie. They wasted my time having this jerk stranger come into my house! I will never buy from Bob's again, if you do beware and don't buy goof proof.