This company is horrible and incompetent at best. I filed a claim in april 2019 with my insurance company which totaled my roof and issued payment in May. Flagstar has lost the first check I mailed to them despite tracking showing it was delivered and who it was signed for by. 3 weeks of daily calls, I'm finally told that they will stop payment on the check. I told the agent they can't stop payment on a check they didn't issue but she insisted that they could (second sign of incompetence). So I call back the next day to be told oh I don't know why you were told that and they other agent didn't follow up with her manager as she had stated. I had to call the adjuster to get a stop payment and a new check issued. 2 weeks later I sent the new check and after an additional 2 weeks, they are saying they don't have it. They claim they have a back lot of checks and that it's taking longer to process but they can not tell me if the check is even in the system. So I'm stuck not knowing where the second check is while risking further damage to MY HOME with a leaky roof and windows.