31 Jul, 2021 → by ClaimboUser734143
Morgenster service station (westgate mall cpt)
1
Poor customer services and even more so by the owner. Waited to fill up (60 litres) as I do monthly at this particular service station and it's not the first time that I waited and the attendants served other customers pulling up after me. I confronted the attendant to enquire whether or not they realized I'm waiting and after not getting much joy I thought it would be best speaking to the owner which I did. I called the owner and explained what had happened and asked him to check his camera footage. He told me he cant do so now and didn't even apologize nor seem to care but rather put the phone down after I told him that I won't be filling up at this service station any longer and before he ended the call he replied very abruptly "okay fine" whilst I was still explaining myself. The lack of empathy shown towards customers are pathetic. I always fill up at this engen garage as it is convenient and they have just lost a customer. Teach your service station managers customer etiquette!!!