1 Jan, 2018 → by ClaimboUser339919
misrepresented rate and terms
*SOLVED

3

We received a group of Solicitors at our door marketing Green Mountain Energy. They asked us if we would switch to cleaner Energy company which would save the environment and also save us money per month as well. Their sales representatives said we could lock in a rate of 5.5 cents per KWH, and that we would have no energy delivery fee which is routinely charged by standard oil and gas electric companies out there. On top of saving around 50 dollars per month since we would no longer be charged the conneciton fee, he also stated that our area was also authorized a special promotion allowing a 33% military discount. We agreed to apply to switch and he called in their main office, gave all our information and confirmed verbally with the sales reps on the phone that we were locking in the 5.5 rate and the military discount. A couple of weeks go by and we get our first bill that covers 7 days. Ofcourse, it shows us paying an average of 10 cents per KWH and were charged 30 dollars for our first bill spanning 6 days. We normally pay 110 per month to a standard electric company which includes their connection/delivery fee that averages 50 dollars. We call the 1800 number and ofcourse they have no clue what we were told and agree to take down a formal complaint about the salesperson that gave us bad information. They are saying 10 cents is the cheapest rate they can offer, and they have no clue why the sales reps going door to door are flat out lying about the price they can offer. It seems like they offered rock bottom prices just to lure us away from our current electric company in hopes we would stay. I am definitely going to switch back to our previous electric company and hopefully see what deal can be made to cover the current bill.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Green Mountain Energy you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.