Hello team Mac, Today (6th sep) i have been to Mac store at westfield, santa clara. the staff( young lady and guy) at the store spoke very rudely and misbehaved with me at the store. i didnot expect such a worst behavior from your staff. i have been there for walk in to take the free eyeshadow service and the lady assisted me after the makeup i had itchy sensation and i requested them for a wet wipe, they were kind enough to give one. i just took the wet wipe and started to wipe the makeup due to irritated eye caused by the maskara. the staff came to me and asked me reason for removal when i mentioned i am feeling eye irritation then he misbehaved by making fun of me and also misbehaved for removing the makeup. is there a rule at m.a.c store that customer should not remove the makeup if they are not satisfied with product or have any issue? please can someone answer this to me. Your staff has hurt my feelings and misbehaved very badly instead of assisting me. This is not acceptable from your staff. I wanted to report this as someone else should not face similar issue due to their misconduct. i look forward to hear from you. thanks