I am 100% online now and just loving it, both Chicos and Off the Rack. I am buying left and right and trying new stuff and voila, so many separates and scarves go together so well! They are starting to ship from just about anywhere which is fine by me. I returned 1 thing in 3 years and had no problems at all. I get notified, can track packages, heck I received 3 jewelry items today that were scheduled to arrive next Tuesday. I must be lucky, I’m loving everything right now. The reversible jackets are amazing, I get everything as expected, it all washes great, I don’t see what all the fuss is about. I’ve been doing my best chicos shopping online for a couple of years now, I’m a very happy camper with a closet full of endless combinations.