My name is James McGowian and I was trying to log in to my acct. During the whole hour of trying to get my log in info resolved, I was helped by a lady who did not let me recover my password through my recovery phone number or security questions. I told her my situation about not being able to log in because of a forgotten password. I then asked her what can we do do recover the password and she said the only way to do it is to notarize it in 3 days. I told her in need to get into my act today and she said it's impossible. This was the worst service I've ever had, I have lost and recovered my password for trowe many times and have never felt so disrespected on the phone where I am feeling like I want to withdraw my entire acct be use of this. If I can't access my funds, why should I stay with trowe. The lady's name was Brenda and I spoke with her from 7am-740 and she put me on hold half the time. I am very upset on how she handled me. She was very passive aggressive and Trying to use a sweet voice to make it sound legit. I asked her 4 times, why she couldn't just send a verification code to the phone number on Acct and she said it's protocol. I am Very very disappointed and it ruined my entire day