I ordered my mattress over the phone from the Futon Shop on Cesar Chaves, owner Suzanne Diamond. I was on the website with the sales person. I inquired about one mattress for my daughter, it was over $300.00. The sales person Karil told me that this bed, "was not an everyday bed." she then sold me on a much more expensive bed for over $500.00. I specifically asked, "is this an everyday bed?" I had never heard anything so strange, I remember I definitely asked. When we got our futon home, it was a hunk of junk just like the discarded mattresses one finds all over the streets. I then began to scrutinize their site and found that the lumpy humpy mess of a bed that I spent $546.00 on was also listed as a bed meant for only, "occasional sitting and sleeping." As well as, all parents should know, the terrain of these mattress are not for small forming bodies. The pleats on the mattress are like tiny mountains beneath your child's forming bones.