My name is Dawn Mahoney and as an 11 year Lexus customer I'm contacting Lexus Corporate as a last resort due to an ongoing issue regarding Lexus and North Jersey Collision Auto body shop. On December 23, 2020 I leased a 2021 Lexus ES250 and 27 days later on January 19, 2021 I was involved in an accident. I was rear ended and was assigned no fault and all claims initially went through the other driver's insurance. Now, my medical claims are being handled by both Progressive and State Farm. A payment was issued to North Jersey Collision by State Farm in the amount of $24, 460.50. I was offered a rental car reimbursement from State Farm in the amount of $166.96. Bob from North Jersey Collision issued me an overpayment check in the amount of $1, 500.00 to be used towards a rental vehicle. That payment covered me for the first 26 days of my car being repaired. Today is July 22, 2021 and my vehicle is somehow still being repaired at North Jersey Collision.