15 Sep, 2020 → by ClaimboUser845184
krsf505ess01
2
Wires in harness coming out of bottom of freezer door are broken. Ice maker not working, ice dispenser not working. Purchased this refrig. from Allentown Appliance along with a dishwasher, oven and wall oven on 3/22/18 and had it delivered and installed on 4/19/18. This is the second problem I have had in 2yrs. 5 mo. The design of harness at bottom of freezer door is poor to say the least. I have seen some bad designs in my day but this one takes the cake. I will not buy another freezer door for $1000.00 as there is no longer a harness available to repair. This is the 3rd refrig. and kitchen package I have purchased from Kitchenaid. One in 1995 and second in 2008. Both refrigs. are still going strong. I see this failure all over the internet so you cannot tell me Kitchenaid is not aware of this problem. I am very disappointed to say the least and I will never purchase another Kitchenaid product or will I ever recommend one of you products. There should be a repair kit made available to repair the wires vs. having to replace the entire door. I would appreciate a response