FLIX BUS Customer Service (Kamil Koç-Turkey Business Partner) My travel information subject to the complaint: Route: Istanbul Esenler - Yozgat (Turkey); Date: 05 August 2021; Time: 21.30; Seat No:1; PNR No: [protected] Dear Sirs, Madames, As a Kamil Koç (business partner of flixbus in Turkey) customer, on Thursday, August 5, 2021, at 21.30, we set off from Esenler-Bus Station as the number 1 seat passenger to go from Istanbul Esenler Bus Station to Yozgat. When it came to Alibeyköy bus station, the vehicle broke down! I waited for a NEW vehicle to arrive at the entrance of Alibeyköy bus station for about 1 hour. During this period, the passengers were not informed correctly. Only one of your young staff (host) who attracted attention with his irresponsible, indifferent behavior and speech came to the passengers and tried to reach Kamil Koç. The non-serious attitude of your staff in this 1 hour period is exemplary! He was irresponsible enough to even state that 'it is a mistake to choose Kamil Koç when there are local companies'! After waiting for 1 hour, a vehicle with plate no 34 VF 4367 arrived. This vehicle was not a SUBSTITUTE vehicle, it was another VOYAGE vehicle with different passengers, we were transferred to this vehicle at around 22.30. Then we set off from Alibeyköy. When we came to Dudullu, the BUS started to fill up with the passengers of this VOYAGE. While I was sitting at number 1, I was made to pass to SEAT NO 5. In FACT I had paid an additional 5 TL for a 150 TL trip, while buying a ticket, I paid a total of 155 TL for the number 1 single seat. However, I had to continue traveling in the seat at number 5 with another passenger with seat 6. I told the assistant that these practices were wrong and I objected. The journey went on and when we arrived at a new station between Istanbul and Gebze, I heard the assistant make the following negative comment about me outside the bus; He was speaking in a distorted manner, 'It is perfectly normal to make saet 1 passenger to pass to number 5'. When he got on the bus, I warned this assistant in an appropriate manner. He had dared to say to me that 'You are doing wrong to me'. Then I stated that I would sue him and the company. Among the passengers, he disrespected me by saying loudly, "Call a lawyer or a prosecutor, " and he went beyond his limits. Why does Kamil Koç employ such a irrespectful person as a staff? I was treated humiliatingly in front of other passengers on the bus! Your assistant personnel showed me ignorance and disrespect with the attitude of "this is my vehicle, my OWN passengers will sit in number 1-2 in my vehicle". My customer rights was seriously violated.. Does Kamil Koç vehicles (Flixbus) belong to the assistants!!? I was patient until I reached Ankara, but I lost my peace and I did not want to tolerate the disrespectful style of your staff and I had to change vehicles in Ankara and continue to Yozgat with another vehicle. NOW, I COMPLAIN again about your staff who caused me to travel uncomfortably. I request that the necessary disciplinary and in-house administrative penalties be applied. In addition, I demand financial compensation for traveling in a different seat (with a passenger sitting next to me) instead of a single seat, I paid an extra 5 TL. In addition, as I had to continue the journey between Ankara and Yozgat with a different company as a result of the attitudes and speeches of your disrespectful staff, I would like to request that 80 TL be paid to me. I am 45 years old, UNIVERSITY ACADEMIC MEMBER. I HAVE GIVEN THE REQUIRED INSTRUCTIONS TO MY LAWYERS, I WILL APPLY TO THE ISTANBUL CONSUMER ARBITRATION BOARD AND DEMAND MATERIAL AND MATERIAL COMPENSATION. In case Kamil Koç or Flixbus does not take action against all the personnel who caused the above mentioned incidents, I will apply European Commission to take necessary legal action against Flixbus. I know very-well European Union Law since I had a Master Degree on European Union Law!. I am sure that Flixbus, as an international company, shall take necessary against Kamil Koç Personnel (all of those who caused me to experience a terrible unlawful voyage) Regards. Fatih KAYHAN- Assistant Professor