On 6/29, 2021, from 1:30 pm to 3:30 pm, I tried to get my e-ticket resend to my e-mail. When called, I was connected to Julie, Amtrak's automated system. She was unable to help me with my problem, so I asked to speak to an agent. When I was switched over, the phone would ring a few times before going into a busy signal. This happened more than 8 times. Later, I tried again and was directed into a phone query. I gave my info and waited for a callback. When I got the callback, it appeared as spam on my phone. I answered the call and was prompt to press one to accept the call; when I press one, I waited a while before the call went into a busy signal. Someone needs to check on Julie from time to time to make sure she is working as designed. Something so simple turned into a two-hour project, which hasn't been resolved. Ridiculous!