July 27, 2021 From: Gwendolyn P Williams 3353 Gilmer Ave Montgomery, AL 36105 [protected] I, Gwendolyn P. Williams is filing this complaint against Jackson Imaging center located at 1825 Park Place, Montgomery Al. 36106. On November 25, 2020, an unsupervised student technician, Brittany Jones performed my annual mammogram. The student technician compressed my right breast over an exceptional amount of time resulting in severe pain. As a result of the technician's negligence, I now suffer with severe tendonitis, tissue damage, lung spasm, rotator cuff tears to my superior labra, and supraspinatus tendon of my right shoulder that continue to require medication and therapy. The technician was told the image prior was painful but did not make any adjustments. While waiting in pure horror that any movement would cause more pain, I began to silently pray that she would quickly release my breast. She then in a low, panicky voice told me to hold my head up before releasing my breast. At this point, I was angry and I told her that it was too long and severely painful. She replied, "I had to make sure nothing was in there." Shocked at her response, I stated, "You are going to make something there." I left there in pain and not knowing the full extent of my injuries. I assumed hot showers, soaks, alcohol rubs, and/or medication would alleviate the pain. On November 26, 2020, I completed a survey about my experience in which I responded it was painful from start to finish. I also stated the technician did not seem knowledgeable and was insensitive to my pain. Due to the pain not subsiding after the Christmas holidays, I became worried. I also realized that I had not received the results of my mammogram. On December 30, 2020, I called the imaging center to inquire about it. I was told it was normal and would receive a copy in the mail. However, I did not. After not receiving anything in the mail, I called the imaging center on January 6, 2021 and was told no one in radiology was available. So, the receptionist said "maybe I could help". I told her that I had not received the results of my mammogram. She told me I am supposed to retrieve it from my doctor. After I stated to the receptionist that I never had to do this before, the phone was hung up. On January 18, 2021, I walked into the imaging center and spoke with Stefanie Denim to request copies of my records. Ms. Denim then asked Aimee, a technician, to view the painful vein on the outside of my right breast. Aimee implied that my injuries were nothing. Once I disagreed with that, she became insulting. Later, Mrs. denim stated that my 2019 and 2020 mammogram images would need to be edited due to being too long and could be picked up on January 19, 2021. On March 8, 2021, I left a message for the supervisor, Jim Straud but never received a return call.