30 Aug, 2021 → by ClaimboUser695308
Involuntary downgrading without a refund
1
I purchased two premium economy upgrades to my existing tickets on flight LH446 FRA to DEN. When we received our seat on the aircraft we were seated in coach. I notified the flight attendant to our issue as there were open seats in our original booking class. I requested a refund from Lufthansa and was denied after providing credit card screenshots of the charges.