Frontier installed my internet today. This was their 2nd visit. The first was to lay the cable from the street to my house. This crew did not speak English well, and when I pointed out that the cable they put in wouldn't reach the intended destination, they didn't understand. The 2nd visit, the technician commented on this as well. I asked if we needed to reschedule so they could regroup and work it out, and he said no, it was still a go. He got the cable to where it belonged, installed the equipment, we verified that the connection was working, and he left. I went out to check on the work done, and to my surprise (and horror), I found a new cable had been installed from the street connection to my house, it had been left above ground, ran across my driveway and then across the sidewalk, and down the side of my house. He used duct tape to tape the cable down across the sidewalk, but at the first rain we get, it's going to come loose and need to be re-attached. I called support and was informed that he had put in an order for a team to come out and bury the cable, and it would be 5 to 10 days before I could see a resolution on this. As far as I know, optic cable is on the fragile side, and I shouldn't be run over repeated (if at all) with a car, and where the cable is crossing the sidewalk is a tripped hazard. The entry point he drilled into the house was left uncaulked, which can be a find entry point for bugs to get into your house.