My mother was transported by this company back in January 2021. She has severe dementia and is a care facility. Today, June 18th, I received a call that the invoice for the services was going to collections on Monday June 21st. This was the very first I had heard that there was an open invoice. They stated all the invoices had been sent to her care facility - - and could not send me a copy of the invoice for payment - - they expected a payment via credit card with nothing other than their verbal threat of sending the invoice to collections in less than one business day. I fully understand them needing to be paid for services they have rendered - - but to call a family member one day before going to collections is just unethical. At first they said they were a 3rd party processing company and had no control over when the invoice was sent to collections. Later they admitted they are not a 3rd party that they are in fact employees of Apex Paramedics but they still would not delay sending the invoice to collections in less than one business day.