Ordered two chairs. Two days later I called to cancel the order having read numerous negative reviews about the chairs. Even though the order had not yet been assigned to a shipper they told me I could not cancel. They had immediately charged my credit account but I had not received an email acknowledgement of my order so I had no order number. I just wanted to cancel ASAP. Zack (in customer service) told me they would be shipping it anyway and if I didnt want it I could return it (at my expense) but they would not issue me a refundonly a store credit. I want a refund, not a credit. User's recommendation: Do not take a risk purchasing anything from Pier 1.