I would just like to express my extreme dissatisfaction with the service from Cheaptickets.com. I had canceled a flight reservation last year to Seoul due to unexpected family issues. I had talk to a Cheaptickets.com customer service representative who told me that all I had to do to re-claim the credit from that original purchase was to call and book a new flight by June 18, 2017. However, when I called on June 18, the rep from Cheaptickets said they no longer had access to my account and told me to call Asiana directly. I called Asiana and they told me that I was supposed to have flown by June 18, not book the ticket by this date which the rep from Cheaptickets told me. On top of this, Asiana would be charging $200 for cancellation. I called back Cheaptickets and after explaining my situation to the first rep, he told me he couldn't help me and had to transfer me to the international department. So I had to explain my story again, and this time the gentleman told me that it was "clearly advised" to me that I should have flown by June 18. On top of that, he said that this was a non-refundable ticket! So on top of all that's happened, I cannot even get my money back. Wow, I had good experience with Cheaptickets up until now. I was given misinformation which resulted in me losing over $600. On top of that, you make me wait ridiculously long on the phone. Just sorely displeased.