This company SUX!!! They charge HIGHWAY robbery prices for phone calls and video chats with loved ones who are incarcerated. Their technology FREQUENTLY malfunctions and instead of them admitting it, and trying to fix it by issuing a credit, they prefer not to respond, because they already know you're not going to stop purchasing phone time with your loved one, and they have a MONOPOLY on the industry. 1 phone call for 30 minutes costs $9.20. RIDICULOUS!! because they knp User's recommendation: Write letters these people use on your emotions to charge outrageous prices.