I am having a difficult to near impossible time trying to get the seller to honor the refund policy. The hair wig that I received for the amount of $165.00 is damaged and does not compare to the finish product that was advertised for the wig product. I have sent photos of the damaged hair to the seller and she/he states that the condition of the hair is not affecting the normal usage. That I can comb this wig and arrange the hairstyle and make it look natural. or I can take it to a hairdresser, just a trim. How unbelievable is this response, because I assumed when I purchased this item that i would arrive to me in great condition so that I did not to do any of the above suggestions. The seller and I have been conversing for nearly two weeks and i am feeling very troubled and disturbed by this situation. I try to reconcile by agreeing to a replacement wig, however, the seller wants me to pay for the return shipping fee of the hair, that she states will be of no use to them. Which is an unbelievable statement or they wouldn't request the return of it. Second of all, she/he wants me to pay for shipping fee of the new wig. I refuse to pay any additional fee as the product was sent to me damaged and they are responsible for that damage and should pay for the shipping fees. Please rectify this situation so that I may receive my refund. Thanking you in advance, Ms. Ponder