I think five out of five times is enough. Today, again after so many years, I took my vehicle in for service at Hilltop Ford in Richmond CA. These people don't know *** about their own cars. They don't know *** about vehicle servicing, mechanical issues, automobiles in general... They don't know *** about customer service, running a business, how to be helpful... Heck, these idiots don't know ***, period! With $500 cash in hand, I went in for a tranny fluid change. After some idiotic discussions with the guy in shirt and tie, then again with his big manager sitting at his comfy desk, I was so disappointed and distrustful that I turned around and walked out. On the way out, I had a disgusting "ground hogs day" moment "” several years ago, I had experienced the same frustration there! And that was after remembering they had ruined my brakes. Why do I keep giving them another chance?! I had already vowed to NEVER go back, but simply forgotten my vows! Holy crappola. I. Must. Avoid. This. Place. Forever.