Update by user Aug 09, 2020 After I sent the first review and filed a complaint with the Better Business Bureau, I received a refund of my styling fee. Then, 10 days after I cancelled my membership I discovered that my account was still active and within a few days after that, I saw that my card was billed and additional charge for over $100 for the entire shipment which I had never received! I had to contact my bank to get the charges refunded. I also cancelled my card and had a new one with a different number reissued to me so that this company could not charge any more unauthorized transactions or charges to my account. Throughout this entire process, this company was unreachable by phone no matter when I attempted to contact them or how long I held the line. Their email responses were always a polite run-around, many of them never even addressing the main concern. Consumers need to know that I would not deal with this company. Update by user Jul 10, 2020 As of July 10, 2020, this request to remove all my personal information from their records has NOT been resolved. Update by user Jul 10, 2020 I have the complete thread of emails between me and the customer service reps with the company. I made numerous phone calls at various times and dates which were never answered after extremely long waits. Original review posted by user Jul 10, 2020 When the AdoreMe customer service responded to my email claiming they could not cancel the $20 styling fee for the shipment I never received, I had to file a BBB claim. The company finally returned my styling fee. Then, 10 days after I had cancelled my membership and received email confirmation of the cancellation, they still retained my personal info on their website as though I still had an active account! I sent another email to their customer service (they are unreachable by phone and I have sent numerous prior emails to them) demanding that they remove all of my personal info from their records and their website. I also informed them that if I receive any further charges for nothing, then I will report this to the fraud department of my bank, per my bank's instructions. I have saved the entire thread of emails between myself and this company. User's recommendation: I would not deal with this company.