Hi, I had booked the Grand at scarborough for saturday the 21/08/21. We we're looking forward to staying there. But for a start we had a 1 hr check in at 5.15pm when we arrived. I asked for a family room which they found me. But to say it was grotty was a understatement. The door in the bathroom was rotten around the door frame my daughter went in and locked the door for her shower then struggled to open the door as the lock didn't work properly so she was panicking and then we managed to get it open. The corridor's was dirty a packets of biscuits had been emptied on the stairs. We also had the evening meal which we booked was disgusting my two children didn't have anything to eat as there was little choice. Very dissatisfied as I paid £194 for a room that I wouldn't expect to pay more than £40, Thanks Mr J L Tustain