I own a gift card which I have had for over two years and never used it. This morning when I called to make an appointment and confirmed the balance, I was told it had been used last month at the Aurora SW Massage Envy in Colorado. I live in Miami, Florida and have never traveled to Colorado. Apparently someone is using my card and I cannot get a hold of anyone at that location. I just keep getting a recording. [protected]. Please contact me asap to get this matter resolved. Thank you.