As one other customer stated correctly, there is no working complaints process. I did not actually find foreign call tariffs on their website, only prices for the EU, and only a "special deal" that costs extra each month, with a list of countries, and a more expensive "special deal" with a longer list of countries. I was a bit foolish to trust that they would, by default, have a reasonable price for calling to the USA. 1,49 € /min. for calls to the USA make me think back to the 1990's. Calls to the USA, for Antarctica rates. Other companies' default prices for calls to the USA are typically quite reasonable, for 6 cent up to 29 cent from what I have seen so far.