Company_Involved: www.holidaymood.co.uk Booking_Reference: 7SJ09G Submission_Details: the 1st of January 2013, my wife and I booked a direct flight to South Africa On board SAA, flight 237, with holidaymood, the phone with operator Ian, paid for by credit card (£1400) and I received confirmation, after I emailed proof of address, I received my flight Itinerary, I sent of an email to request my eticket and Ian replied, 2 weeks before departure, and that when alarm bells started going off, as They were E tickets should've been done immediately! In the weeks leading to the 2 weeks before departure I emailed him can we get our tickets, no reply, as he was on holiday, Then on Tuesday, 5 February 2013, I received a voicemail after work, phone Ian, regarding my flight, to which I did and he had left for the day .so I tried on Wednesday 6 and he informed me there had been a Temporary glitch between his system and SAA, and as a precautionary measure were offered seats on Emirates via Dubai, I said I couldn't take those as the flight was 22hrs long and the price of the flight was £595 each when I booked, my original flight to South Africa, and would be losing money on my cheaper flight as the price had increased due to the short notice before flying, and was imperative that I get to Sa As quick as possible as my father is sick dimensia Alzheimer's and health has deteriorated rapidly and I booked a car hire for original time of arrival on SAA flight as I know to experience the emirates flight is 19hr+, 6hr from heathrow to dubai depending on change over at Dubai and 13 hours to Durban SA ...25 hours possible and he insisted that its 14 hours so I left it with him and he got his Supervisor graham to try and bully me into take the emirates flight to which I said No ways, Thinking that the glitch will be temporary and I can get back my original flight which was Ideal length and what I paid for, then on Thursday I week before departure Graham was still bullying me into taking emirates as He had cancelled our flights to which later Denied in a conference call with Ian and my self and I spent 2hrs on the phone to him never offering me any compensation only threatening me to take the emirates flight or get a refund for the flight which would have ruined our Holiday and my wife was getting stressed and having sleepless night and Gavin to phone home cancelling our trip would have been devastating if father passes without saying goodbye, Goodbye ! So that evening, I checked there website and our flights had increased to £2600 for 2 returns tickets increased by double our original £1400 so I couldn't afford that, so had to give in and accept the cheaper tickets, to which Graham supervisor said That I am the last of 87 other people who had to accept the emirates flight, with no refund or compensation he said further, ...that thes glitches happened alot over his 8yrs in the company, and they made him supervisor...! please dont get caught out, flight no ideal not ideal, not like for like flights, not happy with the service at all ! They must've sold my tickets to me for 1400 then cancelled them and sold them on for double now, the current price and made a lovely commission on the same ticket, day light robbery ... Take it or leave it and ruin your holiday attitude As If it was a simple mistake as a "glitch " they would've been only to keen to compensate us, I suspect theft or human error ... .holidaymood, Ian, Graham book with confidence IATA and ATOL protected ... Both of them are investigating, oh well at least We are going to South Africa although not in ideal condition hopefully these Rogues will not catch you ! Thanks Darrell