Holiday Mood provides a terrible and truly dreadful customer service, I strongly recommend to avoid this travel agency. After I booked my tickets with Holiday Mood and the payment was processed, I was told that I had three days to send them a positive identification i.e. credit/debit card statement or a utility bill together with signature and...
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I booked our flights on this website airtravelexperts, but the following day i got an email that the flight was booked in error and my money will be refunded within3-12 working days. But that was 3 weeks now and still haven’t receive my money inspite of numerous calls and emails that no reply. I phoned they they...
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Flights booking R8FH9E, booked with Air Travel Experts (trading name of Holiday Mood) During reservation process a child, will be 12 years old at the time of travel, was booked as a “child”. Before making a choice for flights, I searched several sites and some have a cut down age for a child 12, others 11. After...
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Went online and booked a deal on what I thought was a good price, I couldn’t make a payment on their original website where I got the quote from which was https://payment.airtravelexperts.co.uk/direct/directPayment.aspx I ring up and the man says to go to http://www.holidaymood.co.uk/ to make my payment. My bank blocked this transaction thankfully, and when I googled...
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Reference Number given, money was taken from my account. They cancelled the booking and sent an email with the below message . not yet refunded they still have my money Dear Mr. GAMAGE, Unfortunately, due to a technical error your booking has not been processed. This occurs when a longer than usual period is taken to end...
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Fraud, Ignore
I am no longer a 110.shop customer, I have chosen another - much better company that values its customers. At the end of 2019, Eglite was added to the goods on the company's website, with the text that if the goods are not delivered by Christmas (24.12.2019), then the buyer will be transferred USD 50 (110.shop in cash). I ordered several goods, which were marked with a Christmas tree, but, to your detriment, I received the goods on 27.12.2019. - hence, later than indicated. By calling 220 each operator says something of his own, but in the end says that the truth is me and that the manager will contact me. I have called the company several times, e - mails have also been sent. All the time I only have Sola and Sola that the manager will contact me in a week, but it has not happened yet. I always wait patiently for 2 weeks and call again. At the last call, the operator already said that the manager should contact me today (the conversation took place on 05.05.2020), at least explain the situation and then think about what to do next. And what do you think? Anyone contacted? Of course no. It's been almost 5 months. I don't believe that I can't communicate with my customers in 5 months. Sorry, you can't add conversation entries here, add them all! Because, yes - I have an option on my phone to record conversations
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