The level of commitment is so disappointing and not the Etihad level I used to deal with I received an email and SMS (attached) mentioning that the flight will get delayed for 2 hours bearing in mind that the passengers are two kids which made me rearranged my kids transportation and lots of depending events But I thought to double check with the call center, I called Mr Ahmed at 11:52 Abu Dhabi time after failure to reach the economy options where I waited for ever so I decided to recall and choose the first class option The surprise was that there is no delay in the flight and it will departure on time. And he checked for three times Why would a well known airline send misleading information through email and SMS. And know the whole family is confused, and unsecured. We don't know what should we do know. Please advise on whats the right action and who's mistake is this So disappointing