5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person sagest I should get a extended warranty and on the end of warranty time (5 years) if I didn't file a claim, I should get money back in my pocket. Time flying, now is time to collect MY MONEY, "But no not so easy, says "nice" representative from Schaumburg location, hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit, they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can't buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. Sorry it is out of our lead. Suggestion: contact with store manager .Call several times, customer service refuse even to put Store Manger on the phone It it's a clearly a FRAUD.