I needed to ask a couple of questions before I restored my system. I was afraid by restoring it would change the Carbonite files and I wanted to see if they could shut off the sync. I had forgotten my password and their system made it impossible for me to reset. I called their customer service number....
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1) Carbonite used to offer a mobile app that worked well for downloading a backed-up file to a phone or tablet. This is no longer available. Its possible to retrieve a file from a browser, but it was more efficient to use the app on a mobile device. Ive asked technical…
Caleb He did a great job. I want to move my files from the old computer to my new computer. He was able to do that quickly and also reassured me that I have Microsoft office already on my computer so I didnt have to go out and get it. He also let me know how to...
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After about 8+ years as a customer with Carbonite, my latest desktop computer died including my C drive. When I went to recover files I discovered that most of my drive has not been backing up for the past year — even though I am notified by the app that everything is…
Ive been dealing with a problem being unable to restore my files from carbonite download since August 2020- Its now the middle of October and we finally learned that with my plan they can send me a hard drive of my files to restore. No one had mentioned it at Carbonite. A tech person I HIRED to...
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