I made reservations for dinner on the beach for 9/3/2021 at 8:00 pm (RIU Reggae). Upon arrival for the dinner, I was told that the person at the front desk never put my arrangements in. The whole point of this trip was to surprise my husband for our anniversary which was totally ruined as there was no dinner provided for us. The manager did not seem to care as he offered no remedy for the fact that they failed to notify me via phone or note that the dinner plans I made were not processed even though they had my room number. I could have saved my $3000.00 dollars and just celebrated in the United States. At least I would have been compensated for the hotel's mistake.