Hello, I've used book depository to buy books before and everything was alright. I had a personal account (associated with the email: [protected]@gmail.com) with an address associated and a PayPal account associated. On the 14 of April I've made a purchase of 2 books in the value of 20, 96€. The order number is: BDU-622-[protected]. I've used PayPal to pay so it was not asked for my address. I thought it would use the one associated with my personal account on book depository, so I didn't worried. After a while, the books didn't arrive so I went and I checked that the address was not right. It actually has no address associated to the order, no street number, no zip code, just a city. I've made the same process before and it was alright. This made me lose trust on the platform. I contacted help service but they told me theres nothing they can do, only when the books are returned, if they are returned, they could refund me or send me the books to the right address. As it was a platform error, that is not well programmed to after choosing PayPal or confirm the address or associate to the address on the book depository, I think I shouldn't be the one dealing with the consequence of probably don't receive the books or my money back. Could this be solved in another way, that doesn't harm the client? Thank you, Kind Regards, Rita Medina