19 Sep, 2021 → by ClaimboUser377206
Employee behavior, luck of customer service skills / relations, unethical behavior
1
I'd like to share my experience of visiting one of LabCorp. Facility located at 775 Park Avenue, Ste. # 350, Huntington, NY 11743. I came into this facility to get blood work for a procedure that needs to be done in the hospital based on my heart condition. When I walked in, nobody was there at the front desk. I waited for 5-6 minutes and said "is anybody there", and the response was "wait, I am busy". I still wait for a few more minutes. Then the worker of this facility came up and told me "I am all alone!" in a very high aggressive note. I replied "How do I know if you are alone or not, I just need to take a blood test". Her response was "I am done with it!" She turned around and walked away. I kept waiting and when she came back again I asked her "how can I take a blood test?". She yelled that I have to register first. I couldn't stand it and walked away from the office. I hear her giggling and laughing very loudly and making fun jokes about me. I heard it all, I came back and asked her name, she said "Terry", I asked for her last name - she refused and covered her badge by hand, I asked her about her license # and she refused again. All this time she was not talking normally, she literally yelled. Long story short, this person "Terry" has the most unprofessional and ugly customer service approach to patients ever experienced. I don't know who hired her but I believe it was a mistake. I believe that medical people should be more polite, professional and caring. I will never come back to this facility and will let everybody around me know how patients are treated over there. I hope this very facility will go out of business because, I'm sure, there are people like me with similar experience.