This double door DEFY fridge / freezer was purchased from Game in Bela Bela on 19/02/2020. Game Order No. 513G182107190220123032. On 13/08/2021 at 15h04 I called [protected] to request a warranty repair. The problem is the deep freeze section is operating correctly. The top half does not freeze whereas the lower section is a bit colder. I was given ref: No. [protected] by "Lufuno". By the 18/08/2021 I called [protected] at 15h20 and spoke to "Phindile". Gave her the Ref. No. 1502416 and told her I had heard NOTHING from DEFY. She referred to her computer with the reference number and said "she or someone would call me back within TWO hours". I asked her if I would receive the that call on the 13/08/2021 and she said yes I should! As of today 20/08/2021 16h10 I am still waiting for a call!!! I also asked her for a reference number for my follow up call and she said it would be the same as the original reference number. To say the least this NOT good service in fact it is VERY POOR. May I ask that this matter receives URGENT attention and I look forward to receiving a call advising me when a suitably qualified technician will be sent out to repair this problem. Regards Doug Herold Cell: [protected]