the frame has a crack at the bottom I rang them and sent a photo of the crack I asked to have the frame replaced under the guarantee { install 2014 } contract no 947566 after I sent the photo they said I have stood on the frame and I should not have .and its a step over I said the frame must be able to take this and must be poor plastic.. they said they will not cover this under the guarantee.. poor pvc frames from safestyle