Your Reference Order number B0726462 Formal Complaint I have raised the following complaints with the manager of the Darlington store on several occasions, as it is almost impossible to connect with the online customer complaints, on each occasion the manager has assured me that the complaint will be dealt with. This has not been dealt with, nor has there been any communication from Bensons. Complaints: A Bed was ordered from the Darlington store on the 22/05/21 with a delivery date of the 06/06/21, after visiting the store and speaking with the manager post 06/06/21 and raising a complaint, no guarantee of delivery could be given, being told we would have to wait for a text re delivery time. The bed was delivered eventually on the 17/07/21. Having arranged for the removal of our existing bed, sleeping on the floor for over a month was not ideal. The second complaint is regarding the bi fold wardrobe, stock code [protected]. This was delivered minus the drawers, which arrived two weeks later. When constructed the fitter noted an oil stain on the inner board, that he photographed and presumably sent to Bensons, which we have not received any communication, apology or offer of a replacement. The fitting of the doors is out of alignment by almost a centimetre which is noticeable, this was mentioned to the fitter, when they returned with the drawers, we were informed that it was as good as it could be. To say that we are disappointed with the customer service is an understatement, it is appalling, with no feedback from the manager as promised. The quality of the wardrobes is detracted by the poor fitment and the oil stain. I am seeking financial compensation for the delay in delivery of both the bed and drawers, the oil stain and poor fitting of the doors, which I would also like a re visit by a cabinet fitter. If a re visit by a cabinet fitter is not possible, I will happily arrange one myself and deduct from the payments due to Bensons.