When I contacted Soleus I was directed to another company that deals with their warranties. I called this number and the message I received was this number has not set up their voicemail yet. Pretty shady that a company that is supposed to handle warranties seems to be a cell phone that nobody answers. I then contacted Soleus again and was put on hold for 30 minutes. When I thought I was going to be speaking to someone I was transferred to an after hours answering machine. I left a message for someone to contact me back and here we are days later and I still have not heard a thing from them. They obviously dont care about customers. I will never purchase a product from them again, and shame on Menards for having this terrible of a companys products in their stores. User's recommendation: Don’t purchase a Soleus product!!!!