Update by user Aug 04, 2021 Store will do one repair only. To rip apart the frames and replace the padding.I wrote to the CEO of the company. When I received the resolution, I drafted a followup note but he had blocked me. This tells you all you need to know about the company. No values. No consumer focus. All about the money. Original review posted by user Aug 04, 2021 Purchased a four piece sectional 17 months ago. The frame is bulging, the seams are stretched and misaligned and the the cushions are flattened, out of shape. The product is garbage. User's recommendation: Buy Century or Sherrill. You don't get what you pay for.