I keep sending complaints, but still no response. I have told you over and over again I will not speak to you until you send me via email a letter addressing all my concerns, than I will speak to you by phone. But still no email response. Why? Every company I have dealt with response by email then we talk by phone. But you for some reason refuse to put anything in writing. Which is suspicious to me. You noted on my first complaint that this had been resolved on March 16th. How was this resolved when I haven't rec'd any explanation and you still continue to call. Why is it you refuse to properly address this? You have a poor customer service. If the customer matters, why don't you respond as the customer ask you to. It's sad that after over 25 yrs as a customer, this is the way you treat them. I gave you all the information. Noted that on the last letter the acct # was different then the one from my bank acct. The acct on the letter was [protected]. I gave you my acct I use on the previous letter along with my email address. So why don't you respond as per my request. All the money I have spent with you and this is how we are treated. I have always been a good paying customer. I guess that doesn't matter to you or if you lose a customer. Regards Rhonda