I just called customer service and spoke with Aaron (he was unwilling to disclose his last name). The purpose of my inquiry was to clarify if a pharmacist qualified for the HEROES discount because it says medical professionals in its description. After placing me on a 5 minute hold, his final answer was "Yes sir, that should work". I then said "you say ‘should work', can you please give me a solid yes or no?" I live out of state and want to be certain whether or not this discount offer code will be honored. I told him this and emphasized that "no" is ok, I just need an accurate answer. He then proceeded to repeat that it "should work". I then asked if I could get his name to provide to the checkin desk if I should run into any problems and he was unwilling to provide anything beyond his first name. At this point, I was frustrated that he had not helped with a single issue at all and wasn't trying to make it better. I then thanked him for his time but told him we would be booking with another option due to getting no questions answered or any help through the "Customer Service" channel. To me, this would be more accurately described as customer disservice. I received no apology or follow up. Just wanted to share this distasteful experience. We will be avoiding GWL in the future if this is what is to be expected. Thanks