I was on hold for an hour and the phone line bumped me into the after call survey without me speaking to anybody. I'm completely irritated at this point and I would like you all to follow up with me. My phone number is 503380**** When I originally got somebody on the phone, I explained that somehow I was sent a size 11.5 when I had ordered a size 13. She told me to initiate the return process once I get the shoes and she will process my new pair as soon as the shipping shows that my return is on the way to you. I paid 180 dollars for these shoes, I'd like the correct size. The shoes are on the way to you all and I have no confirmation my replacement pair is on the way to me. All of this because of the Website made an error and sent me the wrong size. User's recommendation: Buy it from anything but their website.