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Average Rating:

1.37 / 649 votes / 80 reviews
1400 Industries Road, Richmond, IN, 47374
Phone number: (800) 288-3124

Category: Footwear and Clothing

Toll-Free Number:
(800) 288-3124
Other Info

Other Info (opening hours):

Monday-Friday 8am-9pm ET

Saturday-Sunday 9am-6pm ET

Company Address
1400 Industries Road
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merrell, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Merrell

27 Jul, 2021

Bad workmanship


I bought a pair Merrel hiking shoes and the shoes is falling apart it is about 3 years old and only used about 5 times now the customer service adviser says it has a shelf live they can not help me User’s recommendation: Don’t buy any Merrel shoes.
I received online order, discarded the box, and took a 10 minute walk the next day. After 5 minutes, I realized the inside heel felt lower than the forefoot and my lower back began hurting. I called Merrell about return since I no longer had the box. They told me the shoes are not returnable since they... Read more➤
oegrder oyoare e maI placed an order July 1st, thinking everything went thru but when I did not get a confirmation of my order I went back online and they had no record of the transaction but pay pal had already taken $75.50 out of my account for shoes that you said you had no record of... Read more➤
the sole came off ( debonded glue) – within 3 months of buying the shoe- requested repair – they told me that it was not a manufacturing problem. Previously service was good as they took care of any manufacturing problems. I have been using Merrell for 15 years User’s recommendation: not a great product as too many... Read more➤
Bought a pair of walking trainers from Merrell after waiting nearly 2 months for delivery the trainers were found to be defective and unwearable. Despite several emails and phone calls have have never received a response from this atrocious company. Steer clear absolute rubbish.
There is a reason you see huge lines in Nike, UA and even other stores is that they sell good quality shoes. Where does Merrell fall under that category? Nowhere, you hear crickets at the store with nothing better to do but an over-staffed poorly managed, store and…
Stay away from Merrell products. Ended up with wet socks when these boots are supposed to be waterproof. Here’s their response “Our assessment indicates that your product is not eligible for replacement as it did not contain a manufacturing defect”. So boots advertised as “waterproof” will leak, causing a wearer to have wet socks, and it’s not... Read more➤
20 Jan, 2021

New boots are rubbish

ive had merrels for many years now, infact my old pair are just going through on the sole so i bought a pair of waterproof moabs.oh dear, i can feel the stones through the soles, my feet sweat in them as the waterproof liner is not breathable and they are genarally less well made ,im wearing my... Read more➤
Update by user Nov 20, 2020 The web page for this review kept hanging and some of the paragraphs or sentences were cut out or jumbled. Requesting that the review be deleted. Original review updated by user Nov 20, 2020 Last week I bought two pairs of winter boots from Merrell. I checked the return policy (something... Read more➤
Have not received my full refund. It’s been over a month now. All I get is the run around User’s recommendation: I dont recommend.
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