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Average Rating:

1.37 / 649 votes / 80 reviews
1400 Industries Road, Richmond, IN, 47374
Phone number: (800) 288-3124

Category: Footwear and Clothing

Toll-Free Number:
(800) 288-3124
Other Info

Other Info (opening hours):

Monday-Friday 8am-9pm ET

Saturday-Sunday 9am-6pm ET

Company Address
1400 Industries Road
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merrell , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Merrell

27 Jul, 2021

Bad workmanship


I bought a pair Merrel hiking shoes and the shoes is falling apart it is about 3 years old and only used about 5 times now the customer service adviser says it has a shelf live they can not help me User’s recommendation: Don’t buy any Merrel shoes.
I received online order, discarded the box, and took a 10 minute walk the next day. After 5 minutes, I realized the inside heel felt lower than the forefoot and my lower back began hurting. I called Merrell about return since I no longer had the box. They told me the shoes are not returnable since they... Read more➤
oegrder oyoare e maI placed an order July 1st, thinking everything went thru but when I did not get a confirmation of my order I went back online and they had no record of the transaction but pay pal had already taken $75.50 out of my account for shoes that you said you had no record of... Read more➤
the sole came off ( debonded glue) – within 3 months of buying the shoe- requested repair – they told me that it was not a manufacturing problem. Previously service was good as they took care of any manufacturing problems. I have been using Merrell for 15 years User’s recommendation: not a great product as too many... Read more➤
Bought a pair of walking trainers from Merrell after waiting nearly 2 months for delivery the trainers were found to be defective and unwearable. Despite several emails and phone calls have have never received a response from this atrocious company. Steer clear absolute rubbish.

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